01Agreement
These terms apply to your use of this website and the manufacturing ERP service, including the karigar app and order status links. By creating an account or using the service you agree to them on behalf of yourself and the business you represent.
02Your account
- You must give accurate details at signup and keep your login credentials private.
- The account owner controls which users, supervisors and karigars have access, and what each role can see and change.
- You are responsible for activity under your account, including entries made by users you invite.
03Trial
The 30 day trial gives access to the Princess Cut plan for up to 20 karigar benches. No payment card is needed. At the end of the trial you can choose a plan or export your data. Trial accounts that do not move to a paid plan are closed 30 days after the trial ends.
04Plans and billing
- Plans are priced in US dollars per karigar bench per month. A bench is one karigar or outside job worker who receives at least one issue slip in a billing month.
- Yearly plans are billed in advance for the bench count you choose. Benches added during the year are billed pro rata.
- Monthly plans are billed at the end of each month for the benches active in that month.
- Taxes applicable in your billing country are added to invoices.
- If an invoice is unpaid for 30 days, the account may be moved to read-only until it is settled. Your data is not deleted for non-payment during this period.
05Your data
You own the records you enter: metal, karigar, stone, order, hallmarking and customer data. You give us permission to store and process that data only to provide the service to you. You can export it at any time.
You confirm that you have the right to enter information about your karigars and customers, and that you will inform karigars that their work records are kept in the service and visible to them in the karigar app.
06AI Metal Loss Watch
AI Metal Loss Watch flags numbers that differ from your agreed allowances or usual patterns. Flags are suggestions for review, not findings of fault.
- You agree not to use a flag on its own as the basis for any penalty, deduction or action against a karigar.
- Reviews of a karigar's work should be carried out by people, with the karigar present and the records shown to them.
- Loss allowances should be agreed and recorded before work is issued, so the same rule applies to both sides.
07Acceptable use
- Do not use the service to record metal or stones you know to be stolen, smuggled or otherwise unlawfully obtained.
- Do not try to access another workshop's data, test the security of the service without written permission, or interfere with its operation.
- Do not resell or share the service outside your business without agreement.
08Accuracy and responsibility
The service calculates fine weights, balances, loss and labour from the figures you and your users enter or that your connected scales send. You remain responsible for checking weights, purities, stone counts, hallmarking submissions and statutory filings. The service supports your records; it does not replace your obligations under hallmarking, tax or other laws.
09Availability and support
We aim to keep the service available at all times and schedule maintenance outside normal workshop hours where possible. Support is provided through the channels included in your plan.
10Liability
To the extent allowed by law, our total liability for any claim relating to the service is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect losses, lost profits, or losses caused by incorrect figures entered into the service.
11Ending the service
You can cancel at the end of any billing period. We may suspend or close an account that breaches these terms after notice, except where immediate action is needed to protect the service or other customers. After closure you have 90 days to export your data.
12Changes to these terms
We may update these terms as the service develops. Material changes are notified to account owners by email at least 30 days before they take effect.
13Questions
For any question about this document, write to us through the Contact Team page.