01Try before you pay
Every new workshop starts with a 30 day free trial on the Princess Cut plan for up to 20 benches. No payment is taken during the trial, so there is nothing to refund if you decide not to continue.
02Monthly plans
Monthly plans are billed at the end of each month for the karigar benches active in that month. Because you pay only for what you used, monthly charges are not refunded. You can cancel at any time and will not be billed for the following month.
03Yearly plans
- If you cancel within 30 days of your first yearly payment, you receive a full refund.
- After 30 days, you can cancel at any time and receive a pro rata refund for the full unused months, less any discount received for yearly billing.
- If you reduce your bench count during the year, the change applies from your next renewal. Benches added during the year are billed pro rata.
04Add-ons and one-time services
- Extra factory units are billed with your plan and follow the same refund rules.
- Data migration is refunded in full if the work has not started. Once your opening balances have been imported, it is not refundable.
- On-site setup visits can be rescheduled free of charge up to 3 working days before the visit. Completed visits are not refundable.
05Service problems
If the service is unavailable for more than 24 hours in a billing month because of a fault on our side, account owners can request a credit for that month. Credits are applied to the next invoice.
06How to request a refund
Send a request through the Contact Team page from the account owner's email, with your workshop name and invoice number. We confirm within 2 working days. Approved refunds are made to the original payment method within 10 working days.
07Your data after cancellation
Cancelling does not delete your records straight away. You have 90 days to export your metal book, karigar statements, stone ledger, orders and HUID register in Excel or CSV.
08Questions
For any question about this document, write to us through the Contact Team page.